By: Chelsea Friesen

"The handover from family veterinarian to emergency hospital plays a large part in the patient's recovery..."

"There are many different roles in a 24-hour animal emergency hospital, some more visible than others. Sometimes one person floats from the back office to the front of house and from there to the community. That person is the referral and operations coordinator and at Mountainside Animal Hospital & 24 Hour Emergency Services, that's me. 'Is this part of your job?' In my first week on the job, I heard that question at least 10 times a day and my answer was often 'It might be!' As we’ve all adapted to my new role, we’ve learned to define it better and have made it an integral part of our daily operations". [...]

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